Dr Jackson's Email & Knowledge Management Research

Dr Jackson's Research

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Take Part

Find out how to take part in our email research and make a difference

Email Free Days - we would like to conduct further research in this area. Please let us know if we can study your organisation .

Press Release

Dr Jackson on New York Radio on email overload <listen> or read the article <more>
"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email – essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion" <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>

Did you know...

70% of emails are attended to within 6 seconds of their arrival

The majority of email users suffer from email task overload which effects their productivity. There's a simple solution <more>

Estimated 96 billion email messages are being sent everyday!

There is an estimated 1.2 billion email inboxes worldwide.

How to Tackle the Email Inbox

To reclaim the time you spend dealing with your email inbox, which equates to thousands of pounds per year per employee, this is what you need to do:

1. Firstly, identify what the email problems are within your organisation. Use our pre-built email questionnaire to determine where to begin. Contact us for more information.

2. Once the results have been analysed you can target specific areas for improvement, such:

Inbox management

Enhancing the subject line

Reducing the number of email interruptions

Targeting of your email

Improving the body of the email

3. There are a number of way this can be done, computer based observation, seminar training, etc.

Look at the results of this approach by <reading the research paper>.

Is there any Science behind this?

Since 1998 significant research has been carried out by Dr Jackson at Loughborough University into the use of email within the workplace and its impact on the employee and their job. The research has enabled understanding of the dimensions of effective electronic communication, so email users can enjoy and reap all of the benefits that computer-mediated communication technology provides.

This web site has been constructed to share the results of the research with you and your organisation.

Email Communication - what should you consider when you send email?

Applying Knowledge Management within the Workplace

Top tips on how to improve your employee productivity

Downloads

Here are the top 5 publications that have been downloaded the most

Current Research

- Measuring vital signs to determine the effects of email on the body.

- The value of filing email messages

- Categorising email for automated processing

- Email Management - dashboard development.

- The impact of Web 2.0 technologies on industry

Dr Jackson's Research