70% of emails are attended to within 6 seconds of their arrival

The majority of email users suffer from email task overload which effects their productivity. There's a simple solution

Estimated 96 billion email messages are being sent everyday!

There is an estimated 1.2 billion email inboxes worldwide.

"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email – essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion"  <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>

Decision Capturing for Optimised Knowledge Management in Clinical Development UK

Nowadays we live in a knowledge economy that relies on the knowledge of employees. This is particularly relevant to the Pharmaceutical industry. We know that AstraZeneca (AZ) develop and sell drugs and medications, yet what we are really purveying is the knowledge and creativity of the researchers who develop these products, obtain approval, and get them to market. Typically, only one out of 30 new projects results in marketable medication in the pharmaceutical industry. The knowledge the researchers carry from project to project therefore has a direct bearing on profits. A company that can improve the ratio to one in 28 through more rapid and efficient development has a competitive advantage.

The project will increase the organisations competitive advantage through the careful development, education, deployment and training of staff around a specific Knowledge Management and Decision Support tool (that will be built as part of the project) that will aid AZ employees to:

• Record and structure their knowledge and decisions.
• Make informed decisions through interrogating the stored knowledge and decisions
• Provide considered and concise strategic options for internal customers, thus saving them time and above all providing a higher level of scientific accuracy
• In order to be utilised, the tool must be seamlessly part of their working habitat, integrated with their everyday process
• Alongside with technology and business process integration goes a necessary change in knowledge sharing culture that is crucial to give the proposal a sustained success

Publications:
Smith, S., Jackson, T.W., Parsons, T. and Adelmann, H., 'Assessing the Knowledge Sharing Environment Within a Multi-National Pharmaceutical Company', IRMA - Managing Worldwide Operations with Communications with Information Technology, Khosrow-Pour, M, IRMA, Vancouver, British Colombia, Canada, May 2007, pp49-52, ISBN: 978 159904 9298.

Smith, S., Jackson, T.W. and Adelmann, H., 'Concept Clouds: Improving Information Retrieval', Proceedings of the Eighth European Conference on Knowledge Management, Barcelona, Spain, pp982-988, European Conference on Knowledge Management (ECKM2007), Barcelona, Spain. ISBN: 978-1-905305-53-7, Sept 2007, pp931-938, ISBN: 978 1 905305 52 0. [Also on CD-ROM], ISBN: 978 1 905305 5.