Dr Jackson's Email & Knowledge Management Research

Dr Jackson's Research

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Did you know...

70% of emails are attended to within 6 seconds of their arrival

The majority of email users suffer from email task overload which effects their productivity. There's a simple solution

Estimated 96 billion email messages are being sent everyday!

There is an estimated 1.2 billion email inboxes worldwide.

Press Releases

Role of email in the distraction society - article by Damon Young <more>

Dr Jackson on New York Radio on email overload <listen> or read the article <more>

"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email – essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion" <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>

The E-mail Optimisation Toolkit

In our recent study it was found that employees are overwhelmed by email communication. For example,

"…53% of employees receive more email than they can handle…”

“…because of email, 76% of employees feel they don’t have
sufficient time to do their work….”

Since 1998 I have been researching email communication and have published a large number of papers on its impact and how to overcome email overload <read papers>. In 2009 I combined the email research we had undertaken and added some exciting new material to create the E-mail Optimisation Toolkit Book. The one stop guide to overcoming the problems of email communication within the workplace.

The Email Optimisation Toolkit - Dr Thomas Jackson

The E-Mail Optimisation Toolkit Book <buy>

Read the review of the book <read>

How to get the most from this site?

There is lots of free material on this site that can help your organisation overcome the battle of email communication. I would recommend visiting the three links below (numbered 1, 2 and 3).

This will put the problem into perspective (1- how serious is the problem), provide detail on how the information was gained (2- methods detailed in papers), and finally some tips for improving productivity (3 - simple solutions, but more detailed ones in the book).

1. How bad is email communication

2. Look at previous research to get a better understanding

3. Top tips on how to improve your employee productivity

Top 5 Downloads

Here are the top publications that have been downloaded the most

Current Research

- Measuring vital signs to determine the effects of email on the body.

- The value of filing email messages

- Categorising and Classifying email for automated processing (records management)

- Email Management - dashboard development.

- The impact of Web 2.0 technologies on industry

Dr Jackson's Research