Alavi M. 1994. “Computer-Mediated Collaborative Learning: An Empirical Evaluation.” MIS Quarterly 18:159-174.

Anderson R.E., Johnson D.G., Gotterbarn D., and Perrolle J. 1993. “Using the ACM Code of Ethics in Decision Making.” Communications of the ACM 36:98-107.

Atkinson J.W. 1953. “The achievements motive and recall of interupted and completed tasks.” Journal of Experimental Psychology 46:381-390.

BBC News On-Line. 2000a. “Employers gain e-snoop powers.” . http://news.bbc.co.uk/hi/english/sci/tech/newsid_987000/987557.stm: BBC News On-Line.

BBC News On-Line. 2000b. “Should your e-mails be screened at work?” . http://news.bbc.co.uk/hi/english/talking_point/newsid_734000/734698.stm: BBC.

BBC, News On-Line. 2000. “Firms 'should allow personal e-mails'.” . http://news.bbc.co.uk/hi/english/uk/newsid_1027000/1027606.stm.

BBC Online. 1999. “The Chris Smith MP Interview.” . http://www.bbc.co.uk/home/interview_archive/chris_smith.shtml: BBC.

Bellotti V., and Smith Ian. 2000. “Informing the Design of an Information Management System with Iterative Fieldwork.” Pp. 227-237 in ACM Conference on Designing Interactive Systems (DIS),.

Berghel Hal. 1997. “Email - The Good, The Bad and The Ugly.” Communication of the ACM 40:6-12.

Borenstein N. 1992. “Computational mail as network infrastructure for computer-supported cooperative work.” in Proceedings of Computer-Supported Cooperative Work. Toronto.

Bott F. 1997. “Selling marketing and procuring software.” Pp. 277-284 in The Responsible Software Engineer, edited by Myers, Hall, and Pitt. London: Springer-Verlag.

Boucsein W. 1989. Experimental variation of time parameters during human-computer interaction in psychophysiological laboratory settings. Amsterdam: Elsevier Science Publishers.

Boucsein W. 1993. Psychophysiology in the computer workplace-goals and methods. Amsterdam: Elsevier Science Publishers.

Bowman Garda. 1964. “What helps or harms promotability?” Harvard Business Review January-February:14.

Briner R.B. 1995. “Beyond stress and satisfaction: understanding and managing emotions at work.” . un pub.: un pub.

British Computer Society. 2000. “British Computer Society Code of Conduct.” . http://www.bcs.org.uk/aboutbcs/coc.htm.

Broadbent D.E. 1979. Human performance and noise. New York: McGraw-Hill.

Brown B. 1994. “In-Depth: Companies Own E-mail and Can Monitor It.” Computerworld 28:135-137.

Brown J.S., and Duguid P. 2000. The Social Life of Information. Boston, Massachusetts: Harvard Business School Press.

Bruner J. 1966. Toward a Theory of Instruction. Cambridge: MA: Harvard University Press.

Cambridge, AT&T Laboratories. 2000. “Windows Virtual Network Computing.” . http://www.cam-orl.co.uk/vnc/winvnc.html: AT&T Laboratories Cambridge.

Cameron D. 2000. Good to Talk? London: Sage Publication Ltd.

Camino B. M., Milewski A. E., Millen D. R., and Smith T. M. 1998. “Replying to Email with Structured Responses.” International Journal of Human-Computer Studies 48:763-776.

Campbell T. 1998. “The first email message.” . http://www.howstuffworks.com

Cappel James J. 1995 October. “A study of individuals' ethical beliefs and perceptions of electronic mail privacy.” Journal of Business Ethics .

Caron A.J., and Wallach M.A. 1957. “Recall of interrupted tasks under stress: a phenomenon of memory or of learning?” Journal of Abnormal Social Psychology 55:372-381.

Culnan M. 1993. “How Did They Get My Name?: An Exploratory Investigation of Consumer Attitudes Toward Secondary Information Use.” MIS Quarterly 17:341-361.

Daft R., and Lengel R. 1984. “Information richness: a new approach to managerial behavior and organizational design.” in Research in Organizational Behavior, edited by Cummings L.L. and Staw B.M. Homewood, IL: JAI Press.

Daft R., Lengel R.H., and Trevino L.K. 1987. “Message equivocality, media selection and manager performance: Implications ofr information systems.” MIS Quarterly 11:355-366.

Daft R.L., and Lengel R.H. 1986. “Organisation Information requirements, media richness and structural design.” Management Science 32:554-571.

Daft R.L., and Lewin A.Y. 1993. “Where Are the Theories for the 'New' Organizational Forms?” Organizational Science 4:I - IV.

Davenport T.H. 1997. Information Ecology. New York: Oxford University Press.

Dawson R.J., Newsham R.W., and Fernley B.W. 1997. “Bringing the ‘real world’ of software engineering to university undergraduate courses.” IE Software Engineering. :287-290.

Dawson R.J., and R.W. Newsham. 1997. “Introducing Software Engineers to the Real World.” IEEE Software 14:40-48.

DeMarco T., and Lister T. 1987. Peopleware: Productive Projects and Teams. New York: Dorset House.

DeMarco T., and Lister T. 1999a. Peopleware. Productive Projects and Teams 2nd Ed. New York: Dorset House Publishing Company.

DeMarco T., and Lister T. 1999b. Peopleware: Productive Projects and Teams. New York: Dorset House.

Dennis A.R., and Gallupe R.B. 1993. Group Support Systems: New Perspectives. New York: Macmillan.

Dennis A.R., Haley B.J., and Vanderberg R.J. 1996. “A Meta-analysis of Effectiveness, Efficiency, and Participant Satisfaction in Group Support Systems Research.” Pp. 278-289 in Proceedings of the 17th International Conference on Information Systems: The Association for Computing Machinery, New York.

DeSanctis G., and Poole M.S. 1994. “Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory.” Organizational Science 5:121 - 147.

DeSanctis G., Poole M.S., Dickson G.W., and Jackson B.M. 1993. “Interpretive Analysis of Team Use of Group Technologies.” Journal of Organizational Computing 3:1-29.

DilDog. 2000. “Back Orifice 2000.” . http://www.bo2k.com/indexdownload.html: Cult of the Dead Cow.

Doyle Judith. 2000. New community or new slavery - the emotional division of labour. London: The Industrial Society.

Dyson E. 1994. “The Trouble with Cyberspace.” Computerworld 28:37.

Ebert C. 1997. “The Road to Maturity: Navigating between Craft and Science.” IEEE Software 14:12-17.

Emarketer. 2000. “Bosses disapprove employees still surf.” . http://www.emarketer.com/estats/dailyestats/demographics/20001030_work.html: Emarketer.

Eveland J.D., and Bikson T.K. 1987. “Evolving electronic communication networks: an empirical assessment.” Office:Technology and People 3:103-128.

Fatchett D., and Hibbs J. 1999. “E-mail puts diplomatic relations on fast track.” Pp. 6 . The Daily Telegraph.

Fielden. 1980. HBR March:28.

Frazee V. 1996. “Is e-mail doing more harm than good?” Personnel Journal May.

Fulk J., Schmitz J., and Steinfield C.W. 1990. “A Social Influence Model of Technology Use.” Pp. 117-140 in Organizations and Communication Technology, edited by Fulk J. and Steinfield C. Newbury Park, CA: Sage.

Gaskell C., and Takang A.A. 1997. “Academic Perspectives for Professionalism.” Pp. 296-305 in The Responsible Software Engineer, edited by Myers, Hall, and Pitt. London: Springer-Verlag.

Gates. 1995. The Road Ahead: Viking Press.

George J.F. 1994. “Computer-Based Monitoring: Common Perceptions and Empirical Results.” . Working paper - College of Business, Florida State University.

Gillian, Flynn. 1995. “Companies without e-mail policies invite abuse.” Personnel Journal March.

Glixman A.F. 1949. “Recall of completed and uncompleted activities under varying degrees of stress.” Journal of Experimental Psychology 39.

Guest, D. 2000. “We've never had it so good? An analysis of what workers want from work.” . London: Institute of Public Policy Research Future of Work seminar.

Guest D., Conway N. 1999. “How Dissatisfied and Insecure are British Workers?” . A survey of surveys: Institute of Personnel and Development.

Hartley L. R., Morrison D., and Arnold P. 1973. “Stress and Skills.” in Acquisition and Performance of Cognitive Skills, edited by Colley A.M. and Beech J.R. University of Leicester.

Hein Kenneth. 1996. “Managing to use e-mail effectively.” Incentive 170:29-32.

Henning R.A., Sauter S.L., Salvendy G., and Krieg E.F. 1989. “Microbreak length, performance, and stress in a data entry task.” Ergonomics 32:855-864.

Hudson A., Hayes D., Andrew T. 1996. “Working Lives in the 1990s: the Provisional Findings of the Attitudes to Work Survey.” : Global Futures.

Hunt E. 1996. “Communicating in the information age.” Canadian Business Review 23:23-27.

Itay Hod. 2000. Filter Tips: Internet world.

Jackson T.W., Dawson R, and Wilson D. 2001. “Case Study: Evaluating the use of an Electronic Messaging System in Business.” Pp. 54-57 in EASE 2001. Keele.

Jackson T.W., and Dawson R. 1999. “The Need for Computer Scientists to Receive Training on People Skills.” Pp. 67-71 in Psychology of Programming Interest Group, edited by Green T., Abdullah R., and Brna P. University of Leeds.

Jackson T.W., Dawson R., and Wilson D. 1999. “Improving the Communications Process: The costs and effectiveness of email compared with traditional media.” Pp. 167 - 178 in INSPIRE - Training and Teaching for the understanding of Software Quality. Crete.

Jackson T.W., Dawson R., and Wilson D. 2000a. “The Cost of Email Within Organisations.” Pp. 1093 - 1094 in Challenges of Information Technology Management in the 21st Century. Alaska.

Jackson T.W., Dawson R., and Wilson D. 2000b. “Downsizing Electronic Mail can Optimise Company Communications.” Pp. 131 - 141 in INSPIRE - Training and Teaching for the understanding of Software Quality. University of North London.

Jackson T.W., Dawson R., and Wilson D. 2000c. “E-Communication Analysis: The Cost of an Internal Email Messaging System within Organisations.” Pp. 129 - 140 in Re-Technologies for Information Systems Preparing to E-Business. Zurich.

Jackson T.W., Dawson R., and Wilson D. 2001. “The Cost of Email Interruption.” The Journal of Systems & Information Technology Awaiting Volume: Awaiting Page Numbers.

Jackson T.W., Shah N.N., Dawson R, and Wilson D. 2001. “The Ethics of Electronic Monitoring within the Workplace.” Pp. 125-137 in SQM - Software Quality Management. Loughborough.

Johansson G., and AronssonG. 1984. “Stress reactions in computerized administrative work.” Journal of Occupational Behaviour 5:159-181.

Jones, Stephen R G. 1992. “Was There a Hawthorne Effect?” American Journal of Sociology :451-68.

Kevin McCurley. 1998. “Deterrence Measures for Spam.” . http://www.almaden.ibm.com/cs/k53/pmail/tsld007.htm: IBM Almaden Research Center.

Khiroug, Stanislav. 1999. “World Map of Live Webcams.” : http://www.geocities.com/SiliconValley/Platform/9632/World.html.

Kiesler Sara. 1986. “The hidden messages in computer networks.” Harvard Business Review January-February:46-60.

Kiesler Sara, Siegel Jane, and McGuire Timothy. 1984. “Social Psychological apects of computer-mediated communication.” American Psychologist 39:1123-1134.

Knell J. 2000. “Most Wanted: the quiet birth of the free worker.” : The Industrial Society.

Kock N. 2000. “Can Less be More? Compensatory Adaptation of Communication Technology.” . http://www.cis.temple.edu/~kock/.

Kolata, Gina. 1988. “Scientific Myths that are too good to die.” . New York Times.

Kreps G.L. 1989. Organizational Communication, second edition. New York: Longman.

Kydd C., and Ferry D. 1995. “Electronic mail and new methods for measuring media richness.” Pp. 246-248 in Proceesings of the Association for Information Systems. Pittsburgh, PA.

Lai K. -Y., Malone T.W., and Yu K. 1998. “Object lens: a "spreadsheet" for cooperative work.” ACM Transactions on Office Information Systems 6:332-353.

Laudon K. 1993. “Markets of Privacy.” Pp. 65-75 in 14th International Conference on Information Systems. Orlando, Florida.

Laver J., and Hutchenson S. 1972. “Communication in Face to Face Interaction.” Pp. 11-15 , edited by Laver J. and Hutchenson S. Middlesex, England: Penguin.

Lea M. 1991. “Rationalist Assumptions in Cross-Media Comparisons of Computer-Mediated Communication.” Behaviour & Information Technology 10:153-172.

Lewin K. 1935. A Dynamic Theory of Personalility: New York: McGraw-Hill.

Licklider J. C. R., and Vezza. Albert. 1978. “Applications of Information Technology.” Proceedings of the IEEE 66:1330-1346.

Loch K.D., Carr H.H., and Warkentin M.E. 1992. “Threats to Information Systems: Today's Reality, Yesterday's Understanding.” MIS Quarterly 16:173-186.

Loch K.D., Conger S., and Oz E. 1998. “Ownership, privacy and monitoring in the workplace: a debate on technology and ethics.” Journal of business ethics 17:653-663.

Lotus. 2000. “Lotus ScreenCam.” . http://www.lotus.com/home.nsf/welcome/screencam/: Lotus.

Mackay W. 1998. “More than just a communication system: Diversity in the use of electronic mail.” Pp. 344-353 in Computer-Supported Cooperative Work. New York: ACM.

Mandler G. 1964. “The interruption of behaviour.” Pp. 163-219 in Nebraska Symposium on Motivation.

Mandler G. 1984a. Mind and Body. New York: W.W. Norton & Company.

Mandler G. 1984b. Mind and Emotion. New York: John Wiley & Sons, Inc.

Mandviwalla M., and Gray P. 1998. “ Is IS Research on GSS Relevant?” Information Resources Management Journal 11:29-37.

Markus L.M. November 1994. “Electronic Mail as the Medium of Managerial Choice.” Organizational Science 5:502 - 525.

MarshallSoft-Computing. 2000. “SMTP/POP3 Email Engine for Visual Basic.” . http://www.marshallsoft.com/.

Mayo E. 1933. The Human Problems of an Industrial Civilization: New York: Macmillan.

Miles R.E., and " Snow C.C. “Organizations: New Concepts for New Forms.” California Management Review 28:62-73.

Milsom F. 1997. “Student Projects and Professionalism.” Pp. 306-319 in The Responsible Software Engineer, edited by Myers, Hall, and Pitt. London: Springer-Verlag.

Nantz K.S., and Drexel C.L. 1995. “Incorporating electronic mail into the business communication course.” Business Communication Quarterly 58:45-51.

Naughton John. 2000. “Privacy on the net: special report.” . http://www.guardianunlimited.co.uk/netprivacy/article/0,2763,343811,00.html: Guardian.

Nelson C. 1994. “In-Depth: Employers Have No Right to Snoop through Mail.” Computerworld 28:135, 137.

Neumann P.G. 1994. “Technology, Laws, and Society.” Communications of the ACM 37:138.

New Creative Networks. 1999. “Planning for Change: Email Cost, Downtime and Efficiency Ratios.” . http://cnilive.com/impact/resources/summaries/html/mrq196es.htm: New Creative Networks,.

New Creative Networks. 2000. “Large Companies Spend an Average of $2.1 Million Annually on Email Downtime.” . http://www.cnilive.com/publications/: New Creative Networks,.

Nielsen. 2000. “Netratings announces at-work internet users do double-time online as compared to at-home web surfers.” . http://www.nielsen-netratings.com/press_releases/pr_000222_work.htm: Net Ratings.

Nolan V. 1989. The Innovator's Handbook - The Skills of Innovative Management - Problem Solving, Commmunication and Teamwork. London: Macdonald & Co.

Nua Internet. 2000. “Email use higher in Europe than US.” . http://www.nua.net/surveys/index.cgi?f=VS&art_id=905356105&rel=true.

Nua Internet. 2001. “How many online?” . http://www.nua.net/surveys/how_many_online/europe.html.

Nunamaker J.F., Dennis A.R., Valacich J.S., Vogel D.R., and George J.F. 1991. “Electronic Meeting Systems to Support Group Work.” Communications of ACM 34:40-61.

Orlikowski W.J., and Yates J. 1994. “Genre Repertoire: The Structuring of Communicative Practices in Organizations.” Administrative Science Quarterly 39:541-574.

Orr J. 1996. Talking about Machines: An Ethnography of a Modern Job. Ithaca, NY: IRL Press.

Ovsiankina M. 1928. “Die wideraufnahme unterbrochener Handlungen.” Psychologische Forschung 11:302-379.

Oz E. 1992. “Ethical Standards for Information Systems Professionals: A Case for Unified Code.” MIS Quarterly 16:423-433.

Oz E. 1994. “Ethics for the Information age.” . Dubuque, IA: Brown Communications Inc.

Pekrun R., and Frese M. 1992. Emotions in work and achievement. Chichester: John Wiley.

Pillar C. 1993. “Special Report on Electronic Privacy: Bosses with X-Ray Eyes.” Pp. 118-120 in MacWorld.

Polanyi M. 1996. The Tacit Dimension. Garden City, NY: Doubleday.

Poole M.S., and DeSanctis G. 1990. Understanding the Use of Group Decision Support Systems: The Theory of Adaptive Structuration. Newbury Park, CA: Sage.

Poole M.S., and Jackson M.H. 1993. “Communication Theory and Group Support Systems.” Pp. 281-293 in Group Support Systems: New Perspectives, edited by Jessup L.M. and Valacich J.S. New York: Macmillan.

Psychological Schools of Thought. 1998. “Gestalt Psychology.” . http://www.webrenovators.com/psych/GestaltPsychology.htm: Psychological Schools of Thought.

Rasmussen J. 1986. Information Processing and Human-Machine Interaction:An Approach to Cognitive Engineering. Amsterdam: North-Holland.

Reinig B.A., Briggs R.O., Shepherd M.M., Yen J., and Nunamaker J.F. Jr. 1995. “Affective Reward and the Adoption of Group Support Systems: Productivity is not Always Enough.” Journal of Management Information Systems 12:171-185.

Richardson Tristan, Stafford-Fraser Quentin, Wood Kenneth R., Hopper Andy. 1998. “Virtual Network Computing.” IEEE Internet Computing 2:33-38.

Rucci A. Jan/Feb 1998. “The employee customer profit chain at Sears.” Harvard Business Review 76.

Rudy I.A. 1996. “A critical review of research on electronic mail.” European Journal of Information Systems 4:198-213.

Ryle G. 1949. The Concept of Mind. London: Hutchinson.

Saunders B., and Georgiadou E. 1999. “Information Systems Development and the Need for the Multi-Facetted Manager.” in INSPIRE - Training and Teaching for the understanding of Software Quality. Crete.

Schiffman N., and Greist-Bousquet S. 1992. “The effect of task interruption and closure on perceived duration.” Bulletin of Psychonomic Society 30:9-11.

Schmitz J., and Fulk J. 1991. “Organisational colleagues, media richness, and electronic mail.” Communication Research 18:487-523.

Seattle-Labs. 1998. “SLmail.” . http://www.slmail.com/: Seattle Labs.

Sentinel. 2000. “Windows Ranger.” . http://www.rangersuite.com/products/win_ranger/winr_functions.htm: Sentinel Products.

SexTracker. “Survey of Internet use in the workplace.” . http://www.vault.com/vstore/SurveyResults/InternetUse/index.cfm: SexTracker.

Smith and Turner. 1997. “Communication at the Heart of the Nation: Implications for Building a Communicating Society.” : British Telecom.

Solingen R., Berghout E., and Latum F. September/October 1998. “Interrupts: Just a Minute Never Is.” IEEE Software 15:97 - 103.

Sproull L., and Kiesler S. 1991. Connections: New ways of Working in the Networked Organization. Cambridge, MA: MIT Press.

Sproull L.S. 1986. “Using electronic mail for data collection in organizational research.” Academy of Management Journal 29:159-169.

Starbuck W.H., and Webster J. 1991. “When Is Play Productive?” Accounting, Management, and Information Technology 1:71-90.

Stephen, Evans. 2000. “Office gossip 'makes workers productive'.” . http://news.bbc.co.uk/hi/english/uk/newsid_1034000/1034610.stm: BBC News On-line.

Ticehurst, J. 2000. “Virus 'worse than Love Bug' on the loose.” . http://www.vnunet.com/News/1101596: vnunet.com.

Trevino L., Daft R., and Lengel R. 1987. “Media symbolism, media richness, and media choice in organizations: a symblic interactionist perspective.” Communication Research 14:553-574.

Trevino L., Lengel R., Bodensteiner W., Gerloff E., and Muir N. 1990. “The richness imperative and cognitive style - the role of individual differences in media choice behavior.” Management Communication Quarterly 42:176-197.

UK Online. 2001. “Benefits of Information and Communication Technologies.” . http://www.ukonline.gov.uk/online/ukonline/welcome.

Valacich J., Paranka D., George J.F., and Nunamaker Jr J.F. 1993. “Communication concurrency and the new media.” Communication Research 20:249-279.

Van Bergen A. 1968. Task Interruption: Amsterdam:North-Holland Publishers.

Visionsoft. 2000. “I-SPY.” . http://www.visionsoft.com/products/ispy.htm: Visionsoft.

Ward Mark. 2000. “Protecting privacy and monitoring e-mail.” . http://news.bbc.co.uk/hi/english/sci/tech/newsid_957000/957460.stm: BBC News On-Line.

Watzlawick P., Beavin J., and Jackson D. 1967. Pragmatics of Human Communication. New York: Norton.

Webster J., and Martocchio J.J. 1992. “Micro-computer Playfulness: Development of a Measure with Workplace Implications.” MIS Quarterly 16:201-226.

White K.B. 1986. “Current Technology Practices: Perspectives from information Systems Managers.” SIM Spectrum 2:1-5.

Whittaker S., and Sidner C. 1996a. “Email Overload: Exploring Personal Information Management of Email.” Pp. 276-283 . ACM CHI' 96 Conference on Human Factors in Computing Systems.

Whittaker S., and Sidner C. 1996b. “Email overload: exploring personal information management of email.” in CHI-96 Conference Proceedings. Boston, MA.

Zeigarnik B. 1927. “Das behalten erledigter und unerledigter Handlungen.” Psychologische Forschung 9:1-85.

Zijlstra Fred R.H., Roe Robert A., Leonora Anna B., Krediet Irene. 1999. “Temporal factors in mental work: Effects on interrupt activities.” Journal of Occupational and Organizational Psychology 72:163-185.