Dr Jackson's Research

 
 
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  Did you know...  
 

70% of emails are attended to within 6 seconds of their arrival

The majority of email users suffer from email task overload which effects their productivity. There's a simple solution

Estimated 96 billion email messages are being sent everyday!

There is an estimated 1.2 billion email inboxes worldwide.

 
  Press Releases  
 
Role of email in the distraction society - article by Damon Young <more>

Dr Jackson on New York Radio on email overload <listen> or read the article <more>

"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email – essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion"  <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>

 

 

 
   
 
Click here to obtain references for the following papers. To download papers click on the green link.

Email Related Research Papers

2010 - Email Related Stress: The Physiological Impact of Email Stress on Employee Effectiveness

2010 - Developing an Email Stress Measuring Methodology to Determine the Impact Email has on Employee Effectiveness

2009 - BOOK - The complete practical guide to effective and efficient email management, including an email optimisation toolkit

2009 - Mining Email to Leverage Knowledge Networks in Organizations (eckm)

2009 - Assessing the value of an e-mail knowledge extraction system

2008 - Socio-ethical issues for expertise location from electronic mail

2007 - Optimising the Email Knowledge Extraction System to Support Knowledge Work

2007 - Case Study: Overcoming the Headache of the E-Mail Inbox Through Training

2006 - Can Seminar and Computer-Based Training Improve the Effectiveness of Electronic Mail Communication Within the Workplace?

2006 - Expertise Profiling: Is Email Used to Generate, Organise, Share or Leverage Knowledge

2006 - A Simple Approach to Improving Email Communication (to download the CACM version please click here)

2006 - Developing an Email Interception and Interpretation Information System to Reduce Employee Interruptions

2006 - Locating Knowledge Sources Through Keyphrase Extraction

2006 - Building a Tool for Expertise Discovery

2005 - Optimising the Email Communication Environment 

2005 - Email Training Significantly Reduces Email Defects

2004 - The Effectiveness of Training in Reducing Email Defects

2004 - Capturing and Managing Electronic Knowledge: The Development of the Email Knowledge Extraction

2004 - Capturing and Managing Email Knowledge

2004 - Instant Messaging Implications in the Transition from a Private Consumer Activity to a Communication Tool for Business

2004 - Email Overload: Tolerance Levels of Employees within the Workplace

2003 - Understanding Email Interaction Increases Organizational Productivity (to download the CACM version please click here)

2003 - Reducing the Effect of Email Interruptions on Employees

2003 - Breaking Bad Habits: The Negative Effect of Email and Instant Messaging on the Workplace 

2003 - Case Study: Measuring Electronic Communication Defects and their Impact at 3M

2002 - Evaluating the Effect of Email Interruptions within the Workplace 

2001 - The Ethics of Electronic Monitoring within the Workplace 

2001 - Case Study: Evaluating the Use of an Electronic Messaging System in Business 

2001 - The Cost of Email Interruption

2000 - Downsizing Electronic Mail Can Optimise Company Communications 

2000 - The Cost of E-Mail within Organisations

2000 - E-Communication Analysis: The Cost of an Internal Email Messaging System within Organisations 

1999 - Improving the Communication Process: The Costs and Effectiveness of Email Compared with Traditional Media 

 


Applied Knowledge Management Papers

2010 - Evaluating a Living Model of Knowledge

2010 - Barriers to Knowledge Management in Small Low Tech Enterprises

2010 - Mobile access to information systems in law enforcement: an evaluation of its implications for data quality

2009 - The Impact of Mobile Technology on a UK Police Force and Their Knowledge Sharing

2009 - Using Autopoiesis to Redefine Data, Information and Knowledge

2009 - BOOK: Autopoiesis as the foundation for Knowledge Management

2009 - Evaluating a Living Model of Knowledge (eckm)

2007 - An Autopoietic Framework for Organisational Learning

2007- Knowledge Management in the Living Organisation

2007 - Applying Autopoiesis to Knowledge Management in Organisations

2007 - Developing an autopoietic model of Organisational Learning

2007 - Information Seeking and Sharing Behaviour of a UK Police Force

2007 - Concept Clouds: Improving Information Retrieval

2007 - Time for Reflection: Going Back to Autopoiesis to Understand

2007 - Assessing the Knowledge Sharing Environment Within a Multi-National Pharmaceutical Company

2006 - Building a Scientific Foundation for Organisational Learning Within the KM Paradigm

2006 - Pharmaceutical Learning and Collaborative Networks - A Qualitative Case Study

2005 - The Applicability of Knowledge Management as an Aid to Pharmaceutical Innovation

2005 - Case Study: Facilitating Knowledge-Based Working at Danwood

2005 - Deploying Knowledge Management and Securing Future Sponsorship within A Highly Hierarchical 'Role-Based' Organisational Culture

2005 - A Study of the Community of Practice and its applicability to Organisational Knowledge 

2005 - Getting the best from the Intranet - A Case Study

2005 - Conceptualising User Strategies within Collaborative Learning

2004 - Pilot System for Locating and Sharing Knowledge

2004 - Capturing and Managing Electronic Knowledge: The Development of the Email Knowledge Extraction

2004 - Introduction of Goal-Oriented Knowledge Management (GOKM)

2003 - Accelerated Knowledge Management (AKM): Developing Rapid KM Methodology for an Adaptive Service-Oriented Business Model 

2003 - Revitalising your Systems through Cross-System Analysis


Other
 

2010 - Health Data Standards and Barriers to the Widespread Adoption of Health Information Technology

2009 - Allocating Railway Platforms Using a Genetic Algorithm

2009 - An evaluation framework for the selection of a mobile policing information solution

2007 - Wearable M-Health Systems

2007 - Challenges in Current Health Information Systems

2003 - What are the Fundamental Differences Between Software Configuration Management and Engineering Configuration Management?

2003 -The Impact of Microsoft .NET on Software Quality

2002 - An Investigation into the Current State of Information Security in the United Kingdom

1999 - The Need for Computer Scientists to Receive Training on People Skills 


 
 
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