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Conference Contributions - Refereed
Jackson, T.W. and Dawson, R.J., ''The Need for Computer Scientists to Receive Training on People Skills'', Collected Papers of the Psychology of Programming Interest Group, 11th Workshop, Green, T., Abdullah, R., and Brna, P (eds), University of Leeds, PPIG11, Leeds, January 1999, pp 67-91, ISBN -.
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Jackson, T.W. and Dawson, R.J., ''Improving the Communication Process: The Costs and Effectiveness of Email Compared with Traditional Means'', Fourth International Conference on Software Process Improvement Research, Education and Training, Hawkins, C., Georgiadou, E., Perivolaropoulos, L., Ross, M. and Staples, G. (eds), British Computer Society, INSPIRE'99, Crete, September 1999, pp 167-178, ISBN 1-902505-16-6.
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Jackson, T.W., Dawson, R.J. and Wilson, D., ''E-Communication Analysis: The Cost of an Internal Email Messaging System within Organisations'', Preparing to E-Business, Thoma, H., Mayr, H.C. and Erkollar, A. (eds), Osterreichische Computer Gesellschaft 2000, 6th International Conference on Re-Technologies for Information Systems, Zurich, Switzerland, February 2000, pp 129-140, ISBN 3-85403-132-7.
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Jackson, T.W. and Dawson, R.J., ''The Cost of E-Mail Within Organisations'', Proceedings of the Information Resources Management Association International Conference: Challenges of Information Technology Management in the 21st Century, Khosrowpour, M. (ed.), IDEA Group Publishing, IRMA 2000, Anchorage, Alaska, May 2000, pp 1093-1094, ISBN: 1-878-28984-5.
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Jackson, T.W., Dawson, R.J., Wilson, D. and Johnson, B., ''Downsizing Electronic Mail Can Optimise Company Communications'', Proceedings of the Fifth International Conference on Software Process Improvement Research, Education and Training, British Computer Society, INSPIRE V, University of North London, September 2000, pp. 131-141, ISBN 1-902505-36-0.
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Jackson, T.W., Shah, N., Dawson, R.J. and Darren, W., ''The Ethics of Electronic Monitoring within the Workplace'', Pathways to Quality, Dawson, R., King, G., Ross, M., and Staples, G. (eds), Loughborough University, UK, Software Quality Management IX, Loughborough University, UK, April 2001, pp 125-137, ISBN 1-902505-40-9.
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Jackson, T.W., Dawson, R.J. and Wilson, D., ''Case Study: Evaluating the Use of an Electronic Messaging System in Business'', Proceedings of the Conference on Empirical Assessment in Software Engineering, EASE 2001, Keele University, UK, April 2001, pp 53-56.
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Jackson, T.W., Fisher, D. and Dawson, R.J., ''An Investigation into the Current State of Information Security in the United Kingdom'', Proceedings of Software Quality Management X: Issues of Quality Management and Process Improvement, King, G., Ross, M., Staples, G. and Twomey, T. (eds), British Computer Society, Software Quality Management, Limerick, Ireland, March 2002, pp. 127-140, ISBN:1-902-505-45-X.
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Jackson, T.W., Dawson, R.J. and Wilson, D., ''Evaluating the Effect of Email Interruptions within the Workplace'', Conference on Empirical Assessment in Software Engineering, Keele University, EASE 2002, Keele, UK, April 2002, pp. 3-7, ISBN:.
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Jackson, T.W., Dawson, R.J. and Wilson, D., ''Breaking Bad Habits: The Negative Effect of Email and Instant Messaging on the Workplace'', Information Technology & Organisations: Trends, Issues, Challenges & Solutions, Khosrow-Pour, M. (ed.), Idea Group, Hershey, USA, Information Resources Management Conference, Philadelphia, 2003, pp. 399-401, ISBN: 1-59140-066-X.
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Dawson, R.J. and Jackson, T.W., ''Enabling a Do-It-Yourself Requirements Analysis'', Information Technology & Organisations: Trends, Issues, Challenges & Solutions, MKhosrow-Pour, M (ed.), Idea Group, Hershey, USA, Information Resources Management Conference, Philadelphia, 2003, pp. 322-324, ISBN: 1-59140-066-X.
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Balafas, P. and Jackson, T.W., ''Revitalising your Systems through Cross-System Analysis'', Process Improvement and Project Management Issues, Ross & Staples (eds), Springer, Software Quality Management, Glasgow, Scotland, May 2003, pp. 115 -126, ISBN:1-902505-53-0.
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Dang, C.C., Jackson, T.W. and Edwards, J., ''A Symbolic Model for IT Project Management'', Process Improvement and Project Management Issues, Ross & Staples (eds), Springer, Software Quality Management, Glasgow, Scotland, May 2003, pp. 275 -286, ISBN:1-902505-53-0.
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Uhbi, H., Dawson, R.J. and Jackson, T.W., ''What are the Fundamental Differences Between Software Configuration Management and Engineering Configuration Management?'', Process Improvement and Project Management Issues, Ross & Staples (eds), Springer, Software Quality Management, Glasgow, Scotland, May 2003, pp. 287 -293, ISBN:1-902505-53-0.
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Burgess, A., Jackson, T.W. and Edwards, J., ''Measuring Electronic Communication Defects and their Impact at 3M'', Process Improvement and Project Management Issues, Ross & Staples (eds), Springer, Software Quality Management, Glasgow, Scotland, May 2003, pp. 343-353, ISBN:1-902505-53-0.
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Jackson, T.W. and Frazer, D., ''The Impact of Microsoft .NET on Software Quality'', Process Improvement and Project Management Issues, Ross & Staples (eds), Springer, Software Quality Management, Glasgow, Scotland, May 2003, pp. 57 - 68, ISBN:1-902505-53-0.
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Balafas, P., Jackson, T.W., Dawson, R.J. and Wilson, D., ''Accelerated Knowledge Management (AKM): Developing Rapid KM Methodology for an Adaptive Service-Oriented Business Model'', Business Innovation in the Knowledge Economy - Abstracts from the IBM & Stratford-Upon-Avon Conference, Abbot, J., Martin, L., Palmer, R., Stone, M. and Wright, L.T. (eds), De Montfort University, Leicester, UK, Warwick & Stratford-Upon-Avon, UK, June 2003, pp. 10-12, ISBN: 1857213563.
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Jackson, T.W. and Burgess, A., ''Capturing and Managing Email Knowledge'', Business Innovation in the Knowledge Economy - Abstracts from the IBM & Stratford-Upon-Avon Conference, Abbot, J., Martin, L., Palmer, R., Stone, M. and Wright, L.T. (eds), De Montfort University, Leicester, UK, Business Innovation in the Knowledge Economy, Warwick & Stratford-Upon-Avon, UK, June 2003, pp. 28-29, ISBN: 1857213563.
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Burgess, A., Jackson, T.W. and Edwards, J., ''The Effectiveness of Training in Reducing Email Defects'', New Approaches to Software Quality, Edgar-Nevil, D., Ross, M. and Staples, G. (eds), British Computer Society, Software Quality Management, Canterbury, April 2004, pp. 345-354, ISBN: 1-902505-56-5.
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Dang, C.C., Jackson, T.W. and Edwards, J., ''A Pragmatic Model for Managing Knowledge'', New Approaches to Software Quality, Edgar-Nevil, D., Ross, M. and Staples, G. (eds), British Computer Society, Software Quality Management, Canterbury, April 2004, pp. 355-366, ISBN: 1-902505-56-5.
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Jackson, T.W., ''Instant Messaging Implications in the Transition from a Private Consumer Activity to a Communicationn Tool for Business'', New Approaches to Software Quality, Edgar-Nevil, D., Ross, M. and Staples, G. (eds), British Computer Society, Software Quality Management, Canterbury, April 2004, pp., ISBN: 1-902505-56-5.
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Burgess, A., Jackson, T.W. and Edwards, J., ''Tolerance Levels of Employees within the Workplace'', Innovations Through Information Technology, Khosrow-Pour, M. (ed.), Idea Group, IRMA, New Orleans, USA, May 2004, pp. 205-207, ISBN: 1-59140-261-1.
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Balafas, P., Jackson, T.W. and Dawson, R.J., ''Introduction of Goal-Oriented Knowledge Management (GOKM)'', Innovations Through Information Technology, Khosrow-Pour, M. (ed.), Idea Group, IRMA, New Orleans, USA, May 2004, pp. 362-365, ISBN: 1-59140-261-1.
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Jackson, T.W. and Tedmori, S., ''Capturing and Managing Electronic Knowledge: The Development of the Email Knowledge Extraction'', Innovations Through Information Technology, Khosrow-Pour, M. (ed.), Idea Group, IRMA, New Orleans, USA, May 2004, pp. 463-466, ISBN: 1-59140-261-1.
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Ubhi, H., Dawson, R.J., Jackson, T.W., Goodson, M. and Pearce, H., ''Pilot System for Locating and Sharing Knowledge'', Proceedings of the 5th European Conference on Knowledge Management, 1(1), Remenyi D. (ed.), Academic Conferences Limited, ECKM 2004, Paris, September 2004, pp. 843-850, ISBN: 0-9547096-5-9.
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Parsons, T., Jackson, T.W. and Dawson, R.J., ''Conceptualising User Strategies within Collaborative Learning'', Proceedings of the 2005 Internet and Multimedia Systems and Applications Conference, .Hamza, M.H. (ed.), ACTA Press, EuroIMSA 2005, Grindelwald, Switzerland, February 2005, pp. 47-52, ISBN: 0-88986-484-5.
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Parsons, T., Jackson, T.W. and Dawson, R.J., ''A Study of the Community of Practice and Its Applicability to Organisational Knowledge'', Managing Modern Organizations With Information Technology, Khosrow-Pour, M. (ed.), Idea Group, Hershey, PA, US, IRMA, Diego, California, USA, May 2005, pp. 902-903, ISBN: 1591408229.
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Ubhi, H., Dawson, R.J., Jackson, T.W. and Goodson, M., ''Getting the Best Value from the Intranet: A Case Study'', Managing Modern Organizations With Information Technology, Khosrow-Pour, M. (ed.), Idea Group, Hershey, PA, US, IRMA, San Diego, California, USA, May 2005, pp. 319-322, ISBN: 1591408229.
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Jackson, T.W., Burgess, A. and Edwards, J., ''Optimising the Email Communication Environment'', Managing Modern Organizations With Information Technology, Khosrow-Pour, M. (ed.), Idea Group, Hershey, PA, US, IRMA, San Diego, California, USA, May 2005, pp. 819-820, ISBN: 1591408229.
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Parsons, T.W., Jackson, T.W., Dawson, R.J. and Adelmann, H., ''The Applicability of Knowledge Management as an Aid to Pharmaceutical Innovation'', Proceedings of the 6th European Conference on Knowledge Management, 1(1), Remenyi, D. (ed.), Academic Conferences Limited, ECKM 2005, Limerick, September 2005, pp. 391-397, ISBN: 1-905305-06-0..
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Parsons, T., Jackson, T.W. and Dawson, R.J., ''Pharmaceutical Learning and Collaborative Networks - A Qualitative Case Study'', Euro IMSA, Acta Press, Innsbruck, Austria, 2006, pp. 47-52., ISBN:.
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Jackson, T.W. and Smith, S., ''Developing an e-mail Interception and Interpretation'', Emerging Trends and Challenges in Information Technology Management, 2, Khosrow-Pour, M. (ed), Idea Group Publishing, Hershey, May 2006, pp 611-614, ISSN 1 59904 018 0.
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Tedmori, S., Jackson, T.W., Bouchlaghem, D., Holger, H. and Nagaraju, R., ''Building a Tool for Expertise Discovery'', Emerging Trends and Challenges in Information Technology Management, 2, Khosrow-Pour, M. (ed), Idea group Publishing, Information Resources Management Association International Conference, Washington, DC, May 2006, pp 1053-1056, ISSN 1 59904 019 0.
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Tedmori, S., Jackson, T.W., Bouchlaghem, N.M. and Nagaraju, R., ''Expertise Profiling: Is Email Used to Generate, Organise, Share or Leverage Knowledge'', Proceedings of the 11th International Conference on Computing in Civil and Building Engineering (ICCCBE-XI), Rivard, H, Miresco, E. and Melham, H., Quebec, Canada, June 2006, 179 pp, ISBN 2 921145 57 X.
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Parboteeah, P. and Jackson, T.W., ''Building a Scientific Foundation for Organisational Learning Within the KM Paradigm'', The Knowledge Management Aston Conference, Edwards, J (ed), Operational Research Society, The Knowledge Management Aston Conference, The Lakeside Conference Centre, Aston, UK, July 2006, pp 76-91, ISBN 0 903440 37 7.
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Parboteeah, P. and Jackson, T.W., ''Building a Scientific Foundation for Organisational Learning Within the KM Paradigm'', The Knowledge Management Aston Conference, Edwards, J. (ed), Operational Research Society, Lakeside Conference Centre, Aston, UK, July 2006, pp 76-91, ISBN 0 903440 37 7.
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Jackson, T.W. and Culjak, G., ''Can Seminar and Computer-Based Training Improve the Effectiveness of Electronic Mail Communication Within the Workplace?'', Proceedings of the 17th Australasian Conference on Information Systems, Spencer, S & Jenkins, A., Adelaide, December 2006, pp xxx, ISBN: 978-0-9758417-1-6.
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Smith, S., Jackson, T.W., Parsons, T. and Adelmann, H., ''Assessing the Knowledge Sharing Environment Within a Multi-National Pharmaceutical Company'', IRMA - Managing Worldwide Operations with Communications with Information Technology, Khosrow-Pour, M, IRMA, Vancouver, British Columbia, Canada, May 2007, 49-52, ISBN: 978 159904 9298.
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Parboteeah, P. and Jackson, T.W., ''Time for Reflection: Going Back to Autopoiesis to Understand'', IRMA - Managing Worldwide Operations with Communications with Information Technology, Khosrow-Pour, M., IGI Publishing, Vancouver, British Columbia, Canada, May 2007, pp 49-52, ISBN 978 159904 9298.
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Jackson, T.W., ''Case Study: Overcoming the Headache of the E-Mail Inbox Through Training'', IRMA - Managing Worldwide Operations with Communications with Information Technology, Khosrow-Pour, M., IGI Publishing, IRMA, Vancouver, British Columbia, Canada, May 2007, 686-690, ISBN: 978 159904 9298.
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Culjak, G., Lawrence, E. and Jackson, T.W., ''Challenges in Current Health Information Systems'', Proceedings of the International Business Information Management Conference - 8th IBIMA, 8th IBIMA, Dublin, June 2007, xxx.
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Culjak, G., Lawrence, E. and Jackson, T.W., ''Wearable M-Health Systems'', Proceedings of the International Business Information Management Conference - 8th IBIMA, 8th IBIMA, Dublin, June 2007, xxx.
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Tedmori, S., Jackson, T.W. and Bouchlaghem, N.M., ''Optimising the Email Knowledge Extraction System to Support Knowledge Work'', Proceedings of the 15th European Conference on Information Systems, Hubert Osterle, Joachim Schelp and Robert Winter, 15th European Conference on Information Systems, St Gallen, June 2007, 681-691.
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Smith, S., Jackson, T.W. and Adelmann, H., ''Concept Clouds: Improving Information Retrieval'', Proceedings of the Eighth European Conference on Knowledge Management, Barcelona, Spain, pp. 982 - 988, European Conference on Knowledge Management (ECKM2007), Barcelona, SpainISBN: 978-1-905305-53-7, September 2007, 931 - 938, ISBN: 978-1-905305-52-0, [Also on CD-ROM], ISBN: 978-1-905305-5.
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Tedmori, S., Jackson, T.W., Bouchlaghem, N.M. and Newcombe, M., ''Information Seeking and Sharing Behaviour of a UK Police Force'', Proceedings of the Eighth European Conference on Knowledge Management, Barcelona, Spain, pp. 982 - 988., European Conference on Knowledge Management (ECKM2007), Barcelona, Spain, September 2007, 982 - 988, ISBN: 978-1-905305-52-0, [Also on CD-ROM], ISBN: 978-1-905305-5.
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Parboteeah, P., Jackson, T.W. and Ragsdell, G., ''Developing an autopoietic model of Organisational Learning'', Proceedings of the 8th European Conference on Knowledge Management, Dr. B. Martins, Academic Conferences Ltd, European Conference on Knowledge Management, Consorci Escola Industrial de Barcelona, Spain, September 2007, 744-749, ISBN: 978-1-905305-53-7.
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Edited Works: Contributions
Jackson, T.W., Dawson, R.J. and Wilson, D., ''The Cost of Email Within Organisations'', in Strategies for eCommerce Success, Fazlollahi, B. (ed.), IRM Press, Hershey, USA, 2002, pp. 307-313, ISBN: 1-931777-08-X.
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Balafas, P., Jackson, T.W. and Dawson, R.J., ''Case Study: Facilitating Knowledge-Based Working at Danwood'', in Knowledge-Based Working: Intelligent Operating for the Knowledge Age, Ellis, S. (ed.), Chandos Publishing, Oxford, 2005, pp. 108-117, ISBN: 1843341204.
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Journal Papers - Academic Journals
Jackson, T.W., Dawson, R.J. and Wilson, D., ''The Cost of Email Interruption'', The Journal of Systems and Information Technology, 5(1), 2001, pp 81-92, ISSN 1328-7265, [WWW] Available from: http://interruptions.net/literature/Jackson-JOSIT-01.pdf.
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Jackson, T.W., Dawson, R.J. and Wilson, D., ''Reducing the Effect of Email Interruptions on Employees'', International Journal of Information Management, 23(1), February 2003, 55-65, ISSN 02684012.
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Jackson, T.W., Dawson, R.J. and Wilson, D., ''Understanding Email Interaction Increases Organizational Productivity'', Communications of the ACM, 46(8), August 2003, 80-84, ISSN: 0001-0782.
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Balafas, P.J., Jackson, T.W. and Dawson, R.J., ''Deploying Knowledge Management and Securing Future Sponsorship within A Highly Heirarchical 'Role-Based' Organisational Culture'', International Journal of Knowledge, Culture and Change Management, 4, 2005, pp. 643-652, ISSN:1447-9524.
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Burgess, A., Jackson, T.W. and Edwards, J., ''Email training significantly reduces email defects'', International Journal of Information Management, 25(1), 1st February 2005, 71-83, ISSN 02684012.
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Tedmori, S., Jackson, T.W. and Bouchlaghem, D., ''Locating Knowledge Sources Through Keyphrase Extraction'', Knowledge and Process Management, 13(2), 1st April 2006, 100-107, ISSN 10924604.
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Jackson, T.W., Burgess, D. and Edwards, J., ''A Simple Approach to Improving Email Communication'', Communications of the ACM, 49(6), June 2006, pp 107-109, ISSN 0001 0782.
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Jackson, T.W., ''Applying Autopoiesis to Knowledge Management in Organisations'', Journal of Knowledge Management, 11(3), 1st May 2007, 78-91, ISSN 13673270.
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Other Publications - Research
Jackson, T.W., ''E-Mail and Organizational Effectiveness'', Trends Advisory Service Executive Update, February 2002, Cutter Consortium, [WWW] Available from: http://www.cutter.com/trends/fulltext/updates/2002/bttu0203.html.
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Jackson, T.W., ''A Simple Step to Increasing E-Commerce Confidence'', The Cutter IT Journal E-Mail Advisor, July 2002, Cutter Consortium, [WWW] Available from: http://www.cutter.com/trends/fulltext/articles/2002/itj020710.html.
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Jackson, T.W., ''The Importance of IS Metric Evaluation in Industry'', The Cutter IT Journal E-Mail Advisor, August 2002, Cutter Consortium, [WWW] Available from: http://www.cutter.com/alignment/fulltext/articles/2002/itj020828.html.
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Jackson, T.W., ''Changing the Future of Business IT'', Business-IT Strategies E-Mail Advisor, 6th November 2002, Business-IT Strategies E-Mail Advisor, Spangler, B. (ed.), [WWW] Available from: http://www.cutter.com/alignment/fulltext/advisor/2002/bit021106.html.
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Jackson, T.W., ''Seven Problems that Blight all IT Leaders'', Computer Weekly, 17th January 2004, p. 22.
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Jackson, T.W. and Oldfield, H., ''Email Madness'', Edge, March 2005, pp. 22-27, of Leadership & Management.
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Other Media - Research
Tedmori, s. and Jackson, T.W., EKE: A Tool for Email Knowledge Extraction, PREP, Lancaster University, March 2005, pp. 279-280, poster.
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